Returns & Refund Policy

Tuukit Return Policy

At Tuukit, we want every customer to feel confident and satisfied with their purchase. This policy explains how returns, exchanges, cancellations, damaged items, and refunds are handled.

Please contact us before sending any return. Returns must be approved first. The return address will be provided after your request is reviewed and approved.

Customer Support

We strive to make every customer fully satisfied with their shopping experience.

For shipping, product, return, or order issues, please email us at support@tuukit.com with the following information:

  • Order number
  • Clear description of the issue
  • Relevant photos or videos, if applicable

Please make sure your shipping address is complete and correct before placing your order to avoid delays, failed delivery, or missed packages.

Returns & Exchanges

Return period: Within 90 days of purchase.

Eligibility:

  • Item must be unused and in its original condition
  • Item must be returned with original packaging and accessories, if applicable
  • Item must be securely packaged to prevent damage during return shipping

How to Request a Return

  1. Email support@tuukit.com with your order number, item code or product name, reason for return, and clear photos if needed.
  2. Our support team will review your request and provide the return address if approved.
  3. Send the approved item back and share the return tracking number with us.
  4. Returned items will be inspected after arrival.
  5. Refunds or exchanges will be arranged after inspection is completed.

Processing time: returns may take up to 14 business days to process after the returned item is received.

Order Cancellation

Unpaid Orders

Unpaid orders can be canceled at any time. You may contact us at support@tuukit.com for assistance.

Paid Orders

Please contact us as soon as possible if you need to cancel a paid order. If the order has already been processed, packed, or shipped, cancellation may not be possible.

Defective, Damaged, or Wrong Items

You may be eligible for a full or partial refund, replacement, or exchange if you receive:

  • A defective item
  • A damaged item
  • An incorrect item

Please contact us with your order number, a clear description of the issue, and photos or videos showing the product and packaging.

If the damage occurred during shipping, please keep the packaging and request any available proof of damage from the carrier to support your claim.

Refund Policy

After receiving and inspecting your approved return, we will issue a refund to your original payment method if the return meets our policy requirements. You will be notified by email once the refund has been processed.

  • Returned items must meet the eligibility requirements stated above.
  • Discounted, sale, clearance, or final-sale items may be non-refundable unless required by law.
  • Unauthorized returns may be rejected and may not be eligible for a refund.

Late or Missing Refunds

If you have not received your refund after 7–10 business days:

  • Check your bank, card, or PayPal account again.
  • Contact your credit card company, bank, or payment provider.
  • If you still need assistance, email us at support@tuukit.com.

Return Shipping & Fees

  • If the return is due to personal reasons, such as choosing the wrong size or color, ordering the wrong item, or changing your mind, the customer is responsible for the return shipping cost.
  • The exact return shipping fee depends on the carrier and shipping service you choose.
  • If the return is due to a damaged, defective, or incorrect item caused by Tuukit, the customer will not be required to pay the return shipping cost for that reason.
  • No relisting fee will be